Refund policy

We want you to love your O socks™, but if something isn’t quite right, we’ve made returns simple, free, and hassle-free.

Returns & Exchanges

• Returns accepted within 30 days of purchase.

• Socks may be tried on but not used—they must be in original condition, with packaging intact.

• We offer free return shipping.

• No restocking fees.

Refunds

• We provide full refunds to your original payment method once your return is received and inspected.

• Refunds are typically processed within 5-7 business days from receipt.

• If you’d prefer, we can issue store credit instead.

Exchanges

• Need a different size or color? We currently do not offer direct exchanges—just place a new order and return the original for a refund.

How to Start a Return

1. Email us at hello@bigosocks.com with your order number and reason for return.

2. We’ll send you a prepaid return label and instructions.

3. Drop off your return and we’ll handle the rest!

 

Questions? We’re happy to help—just reach out to hello@bigosocks.com. 

With pleasure,

The Sox Workers @ O socks™